Last updated: September 2026
These Terms & Conditions apply to purchases, rentals and other transactions made with Recovery Muscle Ltd.
Please read these terms carefully before placing an order. By placing an order with us, you agree to be bound by these terms.
Nothing in these Terms & Conditions excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.
IMPORTANT – SINGLE-PATIENT-USE PRODUCTS
MediStim XP, PolyStim XP and MediTens XP are supplied as single-patient-use medical devices for health protection and hygiene reasons.
Where these products are supplied sealed, please ensure that you wish to keep the product before breaking or removing the applicable product or hygiene seal.
Where the statutory health-protection or hygiene exception applies, once the applicable seal has been broken or removed after delivery, the product cannot be returned simply because you have changed your mind.
This is because, once unsealed for patient use, the product is unsuitable for return to stock and subsequent supply to another patient as a new product for health-protection and hygiene reasons.
This restriction applies to change-of-mind returns only. It does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not conform to the contract.
1. About Recovery Muscle
Recovery Muscle Ltd (“Recovery Muscle”, “we”, “us” or “our”) supplies rehabilitation, muscle stimulation, pain management and related products to consumers, healthcare professionals, clinics, hospitals and other organisations in the United Kingdom and Ireland.
Contact details
Recovery Muscle Ltd
214–224 Broomhill Road
Brislington
Bristol
BS4 5RG
United Kingdom
General enquiries: info@recoverymuscle.com
Product support: support@recoverymuscle.com
UK: +44 (0)117 972 1705
Ireland: +353 (0)1 961 0111
2. When These Terms Apply
These terms apply to orders placed through our website, by telephone, by email or by other means directly with Recovery Muscle Ltd.
Certain rights described in these terms apply specifically to consumers. A “consumer” is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.
Orders placed by hospitals, clinics, healthcare organisations, businesses or persons purchasing wholly or mainly for business or professional purposes may be subject to the additional business provisions in Section 18.
Where mandatory consumer law gives you rights beyond these terms, those statutory rights will apply.
3. Product Information and Medical Information
We take reasonable care to ensure that product descriptions, specifications, photographs and other information provided by Recovery Muscle are accurate.
Images are illustrative and minor differences in appearance, packaging or presentation may occur without affecting the function of the product.
Information on our website, in product literature or provided by our team is intended to support the appropriate use and understanding of our products. It is not a substitute for individual medical advice, diagnosis or treatment.
Where appropriate, you should seek advice from a suitably qualified healthcare professional before beginning treatment.
Products must always be used in accordance with the current Instructions for Use supplied with the product, including all applicable contraindications, warnings and precautions.
4. Important Safety Information, Contraindications & Precautions
Electrical stimulation products are not suitable for every person or every application.
Before using a Recovery Muscle electrical stimulation product, you must read and follow the complete Instructions for Use supplied with that product.
Important safety considerations may include:
- Do not use an electrical stimulation device if you have a cardiac pacemaker, implanted defibrillator or other implanted electronic device where the product’s Instructions for Use prohibit such use.
- Do not apply electrical stimulation to areas or in circumstances prohibited by the product’s Instructions for Use, including applicable restrictions concerning the neck, chest, damaged skin, wounds, rashes, infection or inflammation.
- Do not use electrical stimulation while driving, operating machinery or undertaking an activity where stimulation, involuntary muscle contraction or distraction could create a risk of injury.
- Electrodes must be positioned and used only in accordance with the product’s Instructions for Use.
- Electrical stimulation should be applied only to appropriate skin areas as specified in the Instructions for Use.
- If you have a medical condition, are pregnant, have recently undergone surgery, have an implanted medical device, experience undiagnosed pain, or are uncertain whether electrical stimulation is appropriate for you, seek advice from an appropriately qualified healthcare professional before use.
- Stop using the product and seek appropriate advice if you experience an unexpected or concerning reaction.
This section provides general safety information only and is not an exhaustive list of contraindications, warnings or precautions. Different products and applications may have different requirements.
Always read and follow the complete Instructions for Use supplied with your particular product before use. Where there is any difference between general information on our website and the current manufacturer Instructions for Use supplied with the product, the Instructions for Use should be followed.
5. Placing an Order
When you place an order, you are making an offer to purchase the relevant goods or services from us.
Receipt of an automated order acknowledgement does not necessarily mean that we have accepted your order.
We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or description error;
- payment has not been authorised;
- we reasonably suspect fraud, misuse or unauthorised payment activity;
- an order cannot lawfully be fulfilled; or
- circumstances outside our reasonable control prevent us from supplying it.
Where we cancel an order for which payment has already been received, we will refund the amount due.
6. Prices and Payment
Prices displayed on our website are shown in the applicable currency and include VAT where applicable unless stated otherwise.
Any delivery charge or other applicable charge will be shown before an online order is submitted.
Payment must be made using one of the payment methods we make available.
All online payments are subject to authorisation and security checks by the relevant payment provider, card issuer or financial institution.
We are not responsible for a payment being declined by a customer’s bank, card issuer or payment provider.
Title to purchased goods will not pass to the customer until we have received payment in full, except where applicable law provides otherwise.
7. Delivery
We will use reasonable efforts to dispatch and deliver orders within the estimated times stated on our website or otherwise communicated to you.
Delivery times are estimates unless we have expressly agreed a specific delivery date.
Where applicable law requires delivery within a particular period, we will comply with those requirements.
We are not responsible for delays caused by events outside our reasonable control, but this does not remove any statutory right you may have where delivery is materially delayed.
Please ensure that the delivery information supplied with your order is complete and accurate.
If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, or because delivery was refused or not collected, we may charge reasonable additional delivery costs before redispatching it, where permitted by law.
Risk in purchased goods generally passes to a consumer when the goods come into the physical possession of the consumer or a person nominated by them, subject to applicable law.
8. Consumer Right to Cancel a Distance Purchase
If you purchase as a consumer online, by telephone or through another qualifying distance contract, you will normally have a statutory right to cancel your purchase without giving a reason.
For most goods, the cancellation period is 14 days beginning after you, or a person nominated by you, receives the goods, subject to the detailed rules applicable to orders containing multiple goods or deliveries.
To exercise a cancellation right, you must clearly inform us of your decision to cancel before the applicable cancellation period expires.
You may contact us using the details in Section 1.
You may use the Model Cancellation Form in Section 26, although you are not required to use that form.
After notifying us of a valid cancellation, goods must be returned without undue delay and within the period required by applicable law.
Cancellation rights are subject to statutory exceptions, including the health-protection and hygiene provisions described below.
9. Single-Patient-Use Products
MediStim XP, PolyStim XP and MediTens XP
MediStim XP, PolyStim XP and MediTens XP are supplied as single-patient-use products.
For health protection and hygiene reasons, a product which has been unsealed for patient use cannot be returned to stock and subsequently supplied to another patient as a new product.
Where these products are supplied sealed, customers should inspect the external packaging and ensure that they wish to keep the product before breaking or removing the applicable product or hygiene seal.
Where the statutory health-protection or hygiene exception applies, the consumer’s change-of-mind cancellation right will cease once the applicable seal has been broken or removed after delivery.
This applies to a change-of-mind return even where the product has only been used briefly or the customer subsequently decides that it is no longer required.
Faulty products
The restriction above applies only to change-of-mind cancellations and returns.
It does not exclude or restrict statutory rights where a MediStim XP, PolyStim XP, MediTens XP or another product is faulty, damaged, not as described or otherwise does not conform to the contract.
10. Electrodes and Other Hygiene-Sensitive Consumables
Electrodes and other patient-contact or hygiene-sensitive products may be supplied in sealed hygienic packaging.
Where such goods are unsuitable for return for genuine health-protection or hygiene reasons, they cannot be returned for change of mind once the applicable seal or hygienic packaging has been opened, where the statutory exception applies.
This does not affect statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.
11. Change-of-Mind Returns for Other Products
Where a statutory cancellation right applies and the product is not subject to a statutory exclusion, you may return it in accordance with your applicable consumer rights.
You are responsible for taking reasonable care of returned goods.
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where handling goes beyond what is reasonably necessary and causes a reduction in value, we may make an appropriate deduction from the refund where permitted by law.
Unless we have agreed otherwise or applicable law requires us to pay them, the direct cost of returning change-of-mind goods is the customer’s responsibility, provided that we have given any notice about return costs required by applicable law.
We strongly recommend obtaining proof of postage and using an appropriately insured or tracked delivery service.
12. Refunds Following Cancellation
Where you validly exercise a statutory cancellation right, we will provide the refund required by applicable law.
Where required, this will include the price paid and the cost of our least expensive standard delivery option. Additional costs resulting from a more expensive delivery method specifically selected by the customer need not be refunded where applicable law permits.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
For returned goods, we may withhold reimbursement until we have received the goods back or you have supplied satisfactory evidence that they have been returned, where permitted by applicable law.
13. Faulty, Damaged or Incorrect Goods
Please contact us promptly if you believe a product is faulty, has arrived damaged, is not as described or is not what you ordered.
We may ask you to provide information reasonably required to identify the product and investigate the problem, including:
- your order number;
- the product serial number, where applicable;
- a description of the problem; and
- photographs, video or other reasonable evidence where appropriate.
We may ask for the product to be returned for inspection where reasonably necessary.
Your statutory rights do not depend upon you retaining the original retail packaging.
However, where possible, we recommend retaining the packaging because it may assist with safe transportation and assessment.
Where goods fail to conform to the contract, consumers may have statutory rights to remedies including repair, replacement, price reduction or rejection/refund depending upon the circumstances and applicable law.
Nothing in these terms limits those statutory rights.
We are not responsible for faults or damage caused by misuse, accidental damage, neglect, failure to follow the Instructions for Use, unauthorised alteration or repair, inappropriate storage, normal wear and tear, or use contrary to product warnings or contraindications, except to the extent that applicable law provides otherwise.
14. Product Warranty
Where a product is supplied with a manufacturer’s or commercial warranty, details of that warranty will be provided with the product or made available on request.
Any manufacturer’s or commercial warranty is provided in addition to statutory consumer rights and does not replace or restrict those rights.
Warranty cover does not normally apply to damage resulting from accident, misuse, neglect, unauthorised modification or repair, failure to follow supplied instructions, or normal wear and tear, subject to the particular warranty terms and applicable law.
Consumable items may be excluded from warranty cover where appropriate.
15. Rental Equipment
Where equipment is supplied on a rental basis, ownership of the rental equipment remains with Recovery Muscle Ltd or the relevant owner at all times.
The customer must:
- take reasonable care of the equipment;
- use it only for its intended purpose and in accordance with its Instructions for Use;
- not sell, transfer, pledge, dispose of, lend or materially modify it;
- take reasonable steps to prevent loss, theft or damage; and
- return the equipment in accordance with the agreed rental arrangements.
Rental equipment must be returned promptly at the end of the agreed rental period unless an extension has been agreed with us.
Overdue Rental Equipment and Charges
The customer remains responsible for returning rental equipment by the agreed return date or promptly following the end of the agreed rental period.
If rental equipment is not returned when due and an extension has not been agreed with Recovery Muscle, rental charges may continue to accrue at the applicable rental rate until the equipment is returned, recovered or otherwise accounted for, where this has been made clear as part of the rental agreement.
We will normally make reasonable attempts to contact the customer and provide an opportunity to arrange return of overdue equipment.
Where equipment remains overdue, Recovery Muscle reserves the right, where permitted by law, to recover reasonable costs actually incurred as a direct result of the customer’s failure to return the equipment, including reasonable administration, tracing, collection, postage or courier costs.
Any such charges will be proportionate and will not exceed the reasonable costs incurred by Recovery Muscle as a result of the customer’s failure to comply with the rental agreement.
If rental equipment is lost, destroyed, disposed of, retained without authority or cannot reasonably be recovered, the customer may be responsible for the reasonable replacement value of the equipment, taking account of the circumstances and applicable law.
Nothing in this section affects the customer’s statutory rights or makes the customer responsible for fair wear and tear, equipment failure not caused by the customer, or delay for which the customer is not responsible.
The customer may be responsible for the reasonable cost of loss or damage occurring while rental equipment is in their possession where the loss or damage results from failure to take reasonable care, misuse or another breach of these terms, subject to applicable law.
Fair wear and tear arising from proper use will not be treated as customer damage.
If rental equipment is not returned when due, we may contact the customer and may charge applicable rental extensions or other reasonable charges provided for in the rental agreement or order, subject to applicable law.
If a rental device develops a suspected fault, please stop using it where appropriate and contact us. We will provide reasonable troubleshooting assistance and, where necessary and appropriate, arrange repair, replacement or another remedy.
Rental equipment remains the property of Recovery Muscle or the relevant owner and must not be sold, given away, discarded or otherwise disposed of without our prior written authorisation.
16. Patient-Specific Accessories and Consumables
Electrodes and other patient-contact consumables must be used, stored and replaced in accordance with the manufacturer’s instructions.
Customers are responsible for replacing consumable items when required.
Normal deterioration of consumable items through appropriate use does not constitute a fault in the associated device.
17. Proper and Safe Use
Customers are responsible for reading and following the current Instructions for Use and all applicable contraindications, warnings and precautions supplied with the product.
A product must not be used where its Instructions for Use indicate that its use is contraindicated.
Recovery Muscle is not responsible for injury, loss or damage resulting from deliberate misuse, use contrary to supplied instructions, unauthorised modification or other improper use, except where liability cannot lawfully be excluded.
If you are uncertain whether a product is appropriate for you, you should seek advice from an appropriately qualified healthcare professional.
18. Hospitals, Clinics, Healthcare Professionals and Other Business Customers
Where you purchase wholly or mainly for purposes relating to a trade, business, profession or organisation, you purchase as a business customer and not as a consumer.
Consumer change-of-mind cancellation rights do not apply to business-to-business transactions.
Unless expressly agreed otherwise by us in writing:
- quotations are subject to availability and acceptance;
- payment is due in accordance with the invoice or agreed account terms;
- goods remain our property until paid for in full, to the extent permitted by law;
- delivery dates are estimates rather than guarantees;
- change-of-mind returns are not accepted without our prior written agreement;
- any return authorised by us may be subject to reasonable conditions or charges agreed with the customer;
- the customer is responsible for determining that products are appropriate for its intended professional use; and
- terms contained in a customer’s purchase order or other document do not override these Terms & Conditions merely because that document has been supplied to or accepted administratively by us.
Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.
Late Payment
Payment must be made in accordance with the payment terms stated on our invoice, quotation, order confirmation or otherwise agreed in writing.
Where a business customer fails to make payment when due, Recovery Muscle reserves the right to claim statutory interest, fixed compensation and any additional recovery costs to which it is entitled under applicable late-payment legislation.
For UK commercial transactions, this may include interest and compensation available under the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation.
For Irish commercial transactions, this may include interest and compensation available under the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended or replaced from time to time.
We also reserve the right, where reasonable, to place an overdue account on hold and suspend further supply or dispatch until overdue sums have been paid.
19. Fraud, Payment Security and Misuse
We reserve the right to carry out reasonable fraud-prevention and payment-security checks.
An order may be held, declined or cancelled where we or our payment providers reasonably identify suspected fraud, card testing, unauthorised payment activity or other misuse.
We may request reasonable additional information to verify an order before dispatch.
We reserve the right to restrict access to our website, payment facilities or services where we reasonably believe they are being deliberately abused or used unlawfully.
20. Limitation of Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under mandatory consumer law.
If you are a consumer, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Products supplied for personal consumer use must not be used for an unauthorised commercial purpose. Subject to applicable law, we will not be responsible to a consumer for business losses arising from a consumer purchase.
For business customers, to the fullest extent permitted by law, Recovery Muscle will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity or loss of anticipated savings.
Nothing in this section overrides liability which cannot lawfully be excluded or limited.
21. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by an event outside our reasonable control, such as severe weather, transport disruption, industrial action, interruption to telecommunications or utilities, governmental action, import or export restrictions, or major disruption to suppliers or delivery networks.
Where such an event occurs, we will take reasonable steps to minimise its effect and resume performance as soon as reasonably practicable.
This provision does not remove any statutory cancellation or refund rights a consumer may have.
22. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Payment information may be processed by third-party payment providers. Recovery Muscle does not necessarily receive or retain complete payment-card details used to make online payments.
23. Complaints
We aim to resolve concerns fairly and promptly.
If you have a complaint concerning an order, product or service, please contact us using the details in Section 1 and provide your order or reference number where available.
We may ask for additional information reasonably necessary to investigate and resolve the complaint.
Nothing in our complaints procedure prevents a consumer from exercising statutory rights or remedies available to them.
24. Governing Law and Jurisdiction
If you are a consumer, these terms are governed by applicable law, subject to the mandatory consumer protections and jurisdictional rights that apply to you.
Consumers resident in Ireland or another jurisdiction into which we lawfully sell retain the benefit of mandatory consumer protections applicable to their purchase which cannot lawfully be excluded by these terms.
For business customers, unless expressly agreed otherwise in writing, these terms and any dispute or claim arising from them are governed by the laws of England and Wales and are subject to the jurisdiction of the courts of England and Wales.
25. Changes to These Terms and General Provisions
We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or applicable law.
The terms applying to an order will normally be those in force when the relevant contract was made.
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.
A delay or failure by us to enforce a provision does not necessarily constitute a waiver of that provision.
No person other than the parties to the relevant contract will have rights under it except where applicable law expressly provides otherwise.
26. Model Cancellation Form
Complete and return this form only if you wish to cancel a contract for which a statutory right to cancel applies. You do not have to use this form and may instead contact us with another clear statement of your decision to cancel.
To:
Recovery Muscle Ltd
214–224 Broomhill Road
Brislington
Bristol
BS4 5RG
United Kingdom
Email: info@recoverymuscle.com
I/We hereby give notice that I/we wish to cancel my/our contract of sale for the following goods:
Goods: __________________________________________
Order number: ___________________________________
Ordered on: _____________________________________
Received on: ____________________________________
Name of consumer(s): _____________________________
Address of consumer(s):
Date: ___________________________________________
Signature of consumer(s): _________________________
(only required if this form is submitted on paper)